Terms & Conditions

Home improvements and supplies (HIANDS) recommends that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Home Improvement and supplies ltd ('HIANDS', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by either email: hiands [at] gmail.com or phone: 01634 510014 (Monday–Friday, 09:00 to 18:00).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

DISCLAIMER OF WARRANTY

HIANDS provides this Site and its Contents on an "as seen" basis and makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose, and non-infringement. Although HIANDS believes the Content to be accurate, complete, and current, HIANDS does not represent or warrant that the information accessible on this Site is accurate, complete, or current. Price and availability information is subject to change without notice.

DISCLAIMER OF LIABILITY

In no event shall HIANDS be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the Contents of this Site. In an effort to provide our customers with the most current information, HIANDS will, from time to time, make changes in the Contents and in the products or services described on this Site.

ABOUT OUR PRICES

The prices advertised on this Site are for orders placed through our Site facility and exclude VAT. Prices on some items may differ from those listed in HIANDS catalogues. Prices and the availability of items are subject to change without notice. Any "list prices" used on this Site relate to the manufacturers' suggested selling prices and may not be indicative of the actual selling prices in your area.
Any reference to "savings" used on this Site indicates the average savings off the "list price". Your actual savings will vary depending upon the goods purchased and the date of the transaction.

THE CONTRACT BETWEEN US

Any contract for purchases made through the website will be with HIANDS. HIANDS must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received HIANDS will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. HIANDS' acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

HIANDS is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

GENERAL TERMS

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the HIANDS website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

THIS WEBSITE

HIANDS own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the HIANDS website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the HIANDS website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the HIANDS website.

PAYMENT DETAILS
HIANDS accepts payment by Visa, MasterCard, Switch, Maestro and Delta via PayPal. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion. PayPal is a secure payment method and HIANDS cannot view your card details. As such, all refunds are also subject to PayPal's terms and conditions.

AVAILABILITY OF GOODS ORDERED
If HIANDS has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum received by HIANDS from PayPal will be re-credited to through the same payment method. HIANDS will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. HIANDS will not be obliged to offer any additional compensation for disappointment suffered.

CHANGES TO THIS AGREEMENT
HIANDS reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

TERMS AND CONDITIONS OF SALE

Terms of Trading

1 Price

1.1 The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.

1.2 Our quotations lapse after 30 days (unless otherwise stated).

1.3 The price quoted excludes delivery (unless otherwise stated).

1.4 Unless otherwise stated, the price quoted is an illustrative estimate only and the price charged will be our price current at the time of delivery.

1.5 Rates of tax and duties on the goods will be those applying at the time of delivery.

1.6 At any time before delivery we may adjust the price to refl ect any increase in our costs of supplying the goods.

 

2 Delivery

2.1 All delivery times quoted are estimates only.

2.2 If we fail to deliver within a reasonable time after the quoted delivery time, you may (by informing us in writing) cancel the contract, however:

2.2.1 you may not cancel if we receive your notice after the goods have been dispatched; and

2.2.2 if you cancel the contract, you can have no further claim against us under that contract.

2.3 If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).

2.5 We may deliver the goods in instalments. Each instalment is treated as a separate contract.

2.6 We may decline to deliver if:

2.6.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or

2.6.2 the premises (or the access to them) are unsuitable for our vehicle.

 

3 Risk

3.1 The goods are at your risk from the time of delivery.

3.2 Delivery takes place either:

3.2.1 at our premises (if you are collecting them or arranging carriage); or

3.2.2 at your premises or address specifi ed by you (if we are arranging carriage).

3.3 You must inspect the goods on delivery. If any goods are damaged or not delivered, you must write to tell us within two days of delivery or the expected delivery time. You must give us (and any carrier) a fair chance to inspect the damaged goods.

3.4 Our drivers or haulage contractors will not pick up any goods without receiving a collection note.

 

4 Payment terms

4.1 You are to pay us via our checkout facility on the website (or in cleared funds by prior arrangement) prior to delivery.

 

5 Credit Accounts – We do not currently offer Credit Accounts.

 

6 Warranties

6.1 We warrant that the goods:

6.1.1 comply with their description on our order confirmation form (where used); and

6.1.2 are free from material defect at the time of delivery (as long as you comply with clause 6.3).

6.2 We give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.

6.3 If you believe that we have delivered goods that are defective in materials or workmanship, you must:

6.3.1 inform us (in writing), with full details, within two days of delivery; and

6.3.2 allow us to investigate (we may need access to your premises and product samples).

6.4 If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause 6.3) in full, we will (at our option) replace the goods or refund the price.

6.5 We are not liable for any other loss or damage arising from the contract or the supply of goods or their use, even if we are negligent, including (as examples only); direct financial loss,

loss of profits or loss of use; and indirect or consequential loss

6.6 Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £5,000,000.

6.7 For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.

6.8 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.

 

7 Specification

7.1 If we prepare the goods in accordance with your specifications or instructions you must ensure that: the specifications or instructions are accurate; goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them; and your specifications or instructions will not result in the infringement of any intellectual property rights of a third party, or in the breach of any applicable law or regulation.

7.2 We reserve the right;

7.2.1 to make any changes in the specifications of our goods that are necessary to ensure they conform to any applicable safety or statutory requirements; and

7.2.2 to make without notice any minor modifications in our specifications we think necessary or desirable.

 

8 Return of goods

8.1 We will accept the return of goods from you only:

8.1.1 by our prior agreement (confirmed in writing);

8.1.2 on payment of 25% handling charge (unless the goods were defective when delivered); and

8.1.3 where the goods are as fit for sale on their return as they were on delivery.

8.2 Goods cannot be accepted for return after 10 days from the date of invoice (unless the goods were defective when delivered).

8.3 Goods cannot be accepted for return if machined or drilled in any way (this applies to all goods including defective goods)

 

9 Export terms – We do not currently offer delivery outside of the UK via our website. 

 

10 Cancellation

10.1 You may not cancel the order unless we agree in writing (and clauses 2.2.2 and 10.2 then apply).

10.2 If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.

10.3 We may suspend or cancel the order, by written notice if:

10.3.1 you fail to pay us any money when due (under the order or otherwise);

10.3.3 you fail to honour your obligations under these terms.

 

11 Waiver and variations

11.1 Any waiver or variation of these terms is binding in honour only unless:

11.1.1 made (or recorded) in writing;

11.1.2 signed on behalf of each party; and

11.1.3 expressly stating an intention to vary these terms.

11.2 All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.

 

12 Force Majeure

12.1 If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.

12.2 Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.

 

13 General

13.1 English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.

13.2 If you are more than one person, each of you has joint and several obligations under these terms.

13.3 If any of these terms are unenforceable as drafted:

13.3.1 it will not affect the enforceability of any other of these terms; and

13.3.2 if it would be enforceable if amended, it will be treated as so amended.

13.5 All brochures, catalogues, images and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.

13.6 Any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other’s registered office or principal place of business. All such notices must be signed.

13.7 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.

13.8 The only statements upon which you may rely in making the contract with us, are those madein writing by someone who is our authorised representative and either:

13.8.1 contained in our estimate (or any covering letter) and not withdrawn before the contract ismade; or

13.8.2 which expressly state that you may rely on them when entering into the contract.

13.9 Nothing in these terms affects or limits our liability for fraudulent misrepresentation.

13.10 Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passinginformation about you to our insurers, debt recovery agents and solicitors, if you fail to pay us.